I brought my vehicle for State inspection first thing Monday morning and they took it right in, which, for a busy shop to do, I appreciate. I waited in customer area while they did their thing. They came out and thoroughly explained with photos why they did not pass the vehicle. Mind you, it's an older vehicle, their recommendations were not really overstated. I did not push back on any of the recommended service, I went home and ordered the parts for myself...going much further, actually, then they had advised. I went with premium instead of value parts... everything I ordered was an upgrade to OEM. When I returned with the parts and tires, they explained their policy is to not take customer ordered parts. "I understand. No problem, I'm sorry to have wasted your time. Thank you." I took my business to another mechanic that did take my parts. $630 labor went to the team that performed the work. I don't fault Allison Auto for their policy; I understand why that policy is in place, and it is clearly posted for customers to see, and I didn't think to ask before ordering the parts for myself. No hard feelings. But if you like to know exactly what is being installed in your vehicle, and you like to order your parts from Rock Auto or Tire Rack or Autozone, this might not be the Shop for you.
Thank you for taking the time to leave a review John. Although we understand the preference you have with having the parts you supply installed. We do have to clarify that due to warranty and liability reasons we do not accept customer brought parts. We have a sign clearly posted with the reasonings behind it. Here at Allison Auto we install quality parts that are backed up with our 2 year/ 24 thousand mile warranty. Thank you for choosing Allison Auto Center. We're here to serve all your vehicle's needs. Take care.
- Allison Auto Center